Privacy and Policy
Effective as of: May 1, 2025
1. Introduction
The protection of your personal data is important to us at FLOKRO GmbH. In this privacy policy, we inform you about how we process your data when you visit our website [https://www.flokro.com] or use our services – in accordance with the General Data Protection Regulation (GDPR) and the German Telecommunications and Telemedia Data Protection Act (TTDSG).
2. Controller
FLOKRO GmbH
Brühlstraße 11
72178 Waldachtal, Germany
Email: info@flokro.com
Phone: +49 171 8290224
Represented by: Florian Kronenbitter
3. Types of Data Processed
We particularly process the following categories of personal data:
- Contact data: Name, email address, phone number, company, position (if provided)
- Usage data: IP address, browser type, operating system, date and time of access, visited pages
- Content data: Message content when contacting us or using our chatbot
- Meta/communication data: Device information, access times, referrer URLs
4. Purposes and Legal Bases of Data Processing
Your data is processed for the following purposes:
- To provide and optimize our website (Art. 6(1)(f) GDPR)
- To respond to contact inquiries (Art. 6(1)(b) or (f) GDPR)
- To fulfill legal obligations (Art. 6(1)(c) GDPR)
- To analyze user behavior (only with consent, Art. 6(1)(a) GDPR)
- For marketing purposes (only with consent, Art. 6(1)(a) GDPR)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to analyze and improve our website. Non-essential cookies are only set with your explicit consent.
For more details, please refer to our [Cookie Policy]. You can withdraw or adjust your consent at any time via the cookie banner.
6. Use of Chatbot
Our website integrates an AI-based chatbot provided by Blockbrain GmbH, Marienstraße 37, 70178 Stuttgart, Germany. The chatbot is used for the automated response to questions about our company and services.
The following data is processed:
- IP address
- Timestamp of the request
- Content of your communication (questions, text inputs)
- Browser and device characteristics
Processing is based on our legitimate interest (Art. 6(1)(f) GDPR) in providing modern and efficient user communication.
Blockbrain acts as a data processor pursuant to Art. 28 GDPR. A data processing agreement is in place. No data is transferred to third countries.
Data is stored for the duration of the conversation and then deleted unless statutory retention obligations apply.
7. Data Disclosure and Recipients
We only share your data if:
- It is necessary for contract fulfillment (e.g. IT service providers, hosting)
- You have given your consent
- We are legally obliged to do so
- It is based on our legitimate interest
All service providers are contractually obligated to comply with data protection regulations.
8. Storage Duration
We store personal data only as long as necessary for the respective purpose or as legally required. Once the purpose ceases or statutory periods expire, the data will be deleted or anonymized.
9. Your Rights
According to the GDPR, you have the following rights:
- Access to your stored data (Art. 15 GDPR)
- Rectification of incorrect data (Art. 16 GDPR)
- Deletion of your data (Art. 17 GDPR)
- Restriction of processing (Art. 18 GDPR)
- Data portability (Art. 20 GDPR)
- Objection to data processing (Art. 21 GDPR)
- Withdrawal of your consent (Art. 7(3) GDPR)
- Complaint to a supervisory authority (Art. 77 GDPR)
To exercise your rights, please contact: info@flokro.com
10. Data Security
We implement technical and organizational security measures to protect your data from loss, misuse, or unauthorized access. Please note that data transmission over the internet can have security vulnerabilities.
11. Changes to This Privacy Policy
We reserve the right to amend this privacy policy to reflect changes in legal requirements or our services. The current version is always available on our website.
12. Contact
If you have any questions or concerns regarding data protection, please contact:
FLOKRO GmbH
Brühlstraße 11
72178 Waldachtal, Germany
Email: info@flokro.com
Phone: +49 171 8290224
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